Shipping policy

Shipping Policy

Last updated: July 12, 2026

Thank you for shopping with Chromacase.

We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday).

  • Once your order has been processed, you will receive a confirmation email with tracking information.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Delivery times vary depending on your location:

  • United States: 6–12 business days

  • Canada: 7–14 business days

  • United Kingdom: 6–10 business days

  • Europe: 7–14 business days

  • Australia & New Zealand: 8–15 business days

  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

  • Free Standard Shipping on all orders.

  • Any applicable customs duties or import taxes are the responsibility of the customer, depending on local regulations.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. Tracking information may take 24–72 hours to become available.

Incorrect Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Delayed or Lost Packages

While we work with trusted shipping partners, delays may occasionally occur.

If your package has not arrived within 30 days from the shipping date, please contact us and we will investigate the issue with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We will review your request and arrange a replacement or refund if applicable.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We are always happy to help.